"I just placed an order, now what?"
We start working right away on getting your order out to you. Due to new COVID-19 guidelines for the post office, package delivery services, and international customs clearance, shipping times are now longer. Please allow 1-2 weeks for delivery on US domestic orders (unless otherwise noted), and 3-5 weeks on international orders. Most orders are shipped within 4-5 business days, but please contact us if you have any questions or concerns. In general, we will only contact you if there is a problem with your order. We track everything, but we only use the tracking numbers if an order hasn’t been delivered within the allotted timeframe. Additionally, we have no control over how long Customs agents hold on to international parcels (Canada Customs Clearance timelines are averaging 2 weeks just for processing). If you need an item by a certain deadline (for a gift, for example), please contact us before ordering so we can give you an up-to-date personalized accurate timeline for shipping and arrival. Thank you in advance for your understanding.
NOTE: We are not responsible for any items shipped to an incorrect address that you provided as your Ship To address. Please let us know immediately if the address is different than the one you provided at checkout. Also, we are not responsible for stolen packages; please contact your local post office about delivery options.
"How do I get my work included in the Beyond Buckskin Boutique?"
At Beyond Buckskin, we encourage the idea of supporting all Native American artists. Working together we can create a movement of Native fashion that is felt on a broad international level. All of our artists are professional, creative, talented, positive and supportive of one another. If you are Native American and you create fashion, jewelry, and/or accessories, you are welcome to submit pieces for consideration. Beyond Buckskin happily features both emerging and established designers and jewelry artists. For anyone interested in being included in the Boutique, please contact us and send high quality images of 5-10 pieces of your work along with a 50-100 word bio.
"I have a specific question about a specific item, where do I get this information?”
Many of our items have size charts included in the image options. Also, in each description, we strive to include as much information as possible about sizing or materials used. However, please feel free to contact us with a quick inquiry email for specific details, and we’ll get back to you asap.
"I am not Native American, can I buy and wear the items from this store?"
We work with Native American artists who create garments, jewelry and accessories that can be enjoyed by everyone, regardless of background. Our artists know how to create items that draw from their Native American backgrounds, yet do not include any sacred aspects that should never be sold. We definitely want non-Native people to purchase from Native American artists as opposed to places like Urban Outfitters or Forever 21, since these companies make a lot of money off of a caricature of our cultures. When people buy from Beyond Buckskin - the money goes directly to the artists themselves, and supports a more authentic form of fashion and an important grassroots movement. Also, when you buy items like Nathalie Waldman's leather bags, or Lonna Jackson's quillwork, you are actively supporting the continuance of ancient Indigenous art practices of working responsibly with the environment around us.
"Do you ship worldwide?"
Yes, all products can be shipped anywhere in the world (except where noted). Most of our customers live in the US and Canada, but we have also shipped to Australia, Japan, New Zealand, England, Finland, France, and Norway among other countries. NOTE: Due to new shipping guidelines due to COVID-19, international parcels may be quarantined or rejected upon arrival depending on your Country's latest regulations. Please check with your country before ordering international parcels.
"I'm interested in some items, but they are sold out. Will they be restocked?"
Like a good boutique, all of the items that we carry are one of a kind, produced singularly, or produced in limited quantities. We like the idea of selling unique wearable art. If you see something that you like on the site, please do not hesitate to purchase it – it may be the only one in stock. Other items can be reproduced, so if there’s something marked as Sold Out that you are interested in, please contact us, and we’ll let you know if it can be reproduced or if we plan to get more in stock in the near future.
"What forms of payment do you accept?"
We gladly accept Credit cards, debit cards, or PayPal account payments. You are not required to have a PayPal account to purchase from this store. You can pay with your debit or credit card: At checkout after putting in your contact information, select the blue 'Pay with PayPal' button. This will send you to the next screen where you can choose to use your credit or debit card instead. Your financial security is our highest priority.
"My shipping address is different from my billing address, what should I do?"
At the end of the check out process, there is a NOTES section, where you can specify a different address for shipping. If you do not see the NOTES section, you can also contact us and we’ll make sure it goes to the correct address.
“What is your return policy?"
We work very hard to make sure everyone is happy with their order. If you feel that the item is not as described, please contact us within 3 days of receiving your package and we will determine a suitable solution to the problem.
Contact us for all other inquiries.