I just placed an order, now what?
We start working right away on getting your order out to you. Please allow 1-2 weeks for delivery on domestic orders, and 2-4 weeks on international orders. Most orders are shipped within 4-5 business days, but please contact us if you have any questions or concerns. In general, we will only contact you if there is a problem with your order. We track everything, but we only use the tracking numbers if an order hasn’t been delivered within the 3 week window. Additionally, we have no control over how long customs agents hold onto international parcels.
NOTE: We are not responsible for any items shipped to an incorrect address that you provided as your Ship To address. Please let us know immediately if the Ship To address is different than the one you provided at checkout.
How do I get my work included in the Beyond Buckskin Boutique?
At Beyond Buckskin, we encourage the idea of supporting all Native American artists. Working together we can create a movement of Native fashion that is felt on a broad international level. All of our artists are professional, creative, talented, positive and supportive of one another. If you are Native American and you create fashion, jewelry, and/or accessories, you are welcome to submit pieces for consideration. Beyond Buckskin happily features both emerging and established designers and jewelry artists. For anyone interested in being included in the Boutique, please contact us and send high quality images of 5-10 pieces of your work along with a 50-100 word bio.
I have a specific question about a specific item (aka, I want to know sizing for the shirts, or materials used for the jewelry), where do I get this information?
Many of our items have size charts included in the image options. Also, in each description, we strive to include as much information as possible about sizing or materials used. However, please feel free to contact us with a quick inquiry email for specific details, and we’ll get back to you asap.
Do you ship worldwide?
Yes, all products are shipped anywhere in the world (except where noted). Most of our customers live in the US and Canada, but we have also shipped to Australia, Japan, New Zealand, England, Finland, France, and Norway among other countries.
Do you carry Plus Sizes?
We're trying to diversify our size options since we’ve had some requests for some Big Sexy fashion! Right now, we offer up to 2XL in most of the streetwear (and even up to 4XL in certain styles), and up to 3XL in the higher-end ready-to-wear. Couture pieces can be made to the size of your liking, so keep that in mind, and we will continue to add diverse size options in the future.
I'm interested in a few of your items but they are sold out. Do you plan on selling more anytime soon?
Like a good boutique, most of the items that we carry are one-of-a-kind, produced singularly, or produced in limited quantities. We like the idea of selling unique wearable art. If you see something that you like on the site, please do not hesitate to purchase it – it may be the only one in stock. Other items can be reproduced, so if there’s something marked as Sold Out that you are interested in, please contact us, and we’ll let you know if it can be reproduced or if we plan to get more in stock in the near future.
What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
How secure is this store?
Your financial security is our highest priority. This store uses PayPal for payments, and PayPal automatically encrypts your confidential information so we never see your financial information. In addition, PayPal uses the latest anti-fraud technology, so you can be confident that your information is safe.
Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. You can pay with your debit or credit card as a PayPal guest. Although if you already have a PayPal account you may use it.
My shipping address is different from my billing address, and I noticed that there isn't a space to indicate this on your form, what should I do?
At the end of the check out process, there is a NOTES section, where you can specify a different address for shipping. If you do not see the NOTES section, you can also contact us and we’ll make sure it goes to the correct address.
What is your return policy?
We work very hard to make sure everyone is happy with their order. If you feel that the item is not as described, please contact us within three days of receiving your package and we will determine a suitable solution to the problem.
How often do you update the Boutique with new artists and new items?
The Boutique site is updated every week. We are constantly talking to new artists about the site, and new designers are added every month. You can always click the NEW link in the top right to see the latest items added and to stay on top of Native fashion.
I own a gift shop and boutique - do you have wholesale options?
We have a select list of items available for wholesale purchase. Please contact us if you are interested in making a wholesale order and we can send you the information for our Spring/Summer 2013 wholesale options.
Do you sell art work such as paintings?
The Boutique sells only Native American-made fashion, jewelry, clothing, and accessories.
My daughter is beautiful, can she model for you?
We want to encourage young Native models who represent a variety of ideas of beauty. However, Beyond Buckskin does not organize the modeling - each individual designer selects their models and decides how they want to present their work.
Which Social Media sites does Beyond Buckskin use?